Last updated: October 2026. Please read this carefully. By buying, installing or using our products you agree to everything on this page.
These Terms, Disclaimer & Warranty (the "Terms") are a binding agreement between you ("Customer", "you") and AIO Holdings LLC (the "Company", "we", "us"). By purchasing, installing, powering on or using any product from Water Tank Monitoring, or by creating an account or using our website or dashboard, you agree to all of these Terms. If you do not agree, do not buy, install or use the products or the service.
The products are the tank transmitters, gateways, repeaters, combo gateways, pump-control features, accessories, firmware, software, website and dashboard we provide (together, the "Products" and the "Service").
You are contracting only with AIO Holdings LLC, a Wyoming limited liability company. No member, manager, owner, officer, employee, contractor or agent of the Company is a party to this agreement or has any personal liability to you. Any claim may be brought only against the Company, and you agree not to assert any claim against any such individual personally.
You are responsible for the installation, placement, power, setup and use of the Products. Mounting and setting up transmitters, gateways and repeaters is designed to be simple, and we encourage you to do it yourself, at your own risk and in line with the instructions we provide.
Pump wiring is different. Connecting any Product, relay or control output to a pump, a pump controller, a float or pressure switch, a contactor, or any other mains-powered or pump-related equipment must be done only by a licensed electrician. Never connect or alter such wiring yourself. You are solely responsible for hiring a licensed electrician, for the work they do, for compliance with all electrical and plumbing codes and permits, and for confirming that your pump, wiring and protective devices are suitable and safe. We do not install, inspect or approve any wiring.
You understand that water systems, pumps and electrical equipment carry inherent risks, including overflow, flooding, dry-running or burned-out pumps, loss of water supply, property damage, fire, electric shock, injury and death. You voluntarily assume all of these risks. To the maximum extent permitted by law, you are solely responsible for any loss or damage arising from the installation, use, misuse, failure or non-performance of the Products, including any failure to start, stop, switch, measure, display or alert correctly or on time.
The Products are monitoring and convenience tools only. They are not a safety device and must never be your only protection. You should keep your own independent safeguards, such as overflow protection, a float switch, a pressure switch, dry-run protection and regular visual checks.
EXCEPT FOR THE LIMITED WARRANTY IN SECTION 8, THE PRODUCTS AND THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, NON-INFRINGEMENT OR UNINTERRUPTED OR ERROR-FREE OPERATION, TO THE MAXIMUM EXTENT PERMITTED BY LAW. Readings, levels, volumes, alerts and pump status are estimates and may be inaccurate, delayed or unavailable.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY WATER DAMAGE, FLOODING, PROPERTY DAMAGE, PUMP OR EQUIPMENT DAMAGE, LOSS OF WATER, CROP OR LIVESTOCK LOSS, LOST PROFITS, LOST DATA OR LOSS OF USE, ARISING FROM OR RELATED TO THE PRODUCTS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY, EVEN IF WE WERE TOLD IT COULD HAPPEN.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE PRODUCTS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID THE COMPANY FOR THE PRODUCT THAT GAVE RISE TO THE CLAIM. Some places do not allow certain exclusions or limits, so some of the above may not apply to you, and in that case our liability is limited to the smallest amount the law allows.
You agree to defend, indemnify and hold harmless the Company and its members, managers, officers, employees, contractors and agents from and against any claim, loss, damage, liability, cost or expense (including reasonable attorneys' fees) arising from your installation or use of the Products, any wiring or modification, your breach of these Terms, your violation of any law, or any injury or damage to you or to any other person or property connected with your use of the Products.
For ninety (90) days from delivery, we warrant that a new Product, installed and used as instructed and left unopened, will be free from manufacturing defects. Your only remedy, at our choice, is repair, replacement or refund of the purchase price of the defective Product. We may ask you to return it, or send us photos or readings, to confirm the problem.
Each Product may carry a tamper-evident security seal. If the seal is broken, removed, damaged or altered, or if the Product is opened, modified, reprogrammed, reflashed, rewired or otherwise tampered with by anyone other than us, this warranty is void immediately, we owe you no repair, replacement or refund, and you take on all responsibility and risk for the Product and for anything that happens after that point.
The warranty also does not cover damage from lightning, power surges, flooding, water entering a housing that was not sealed correctly, misuse, accident, improper wiring or installation, normal wear, or use outside the Product's instructions. The warranty applies only to the original purchaser.
Because you use our equipment, website, servers and online infrastructure, we may, in our sole discretion and at any time, suspend, restrict, revoke or terminate your account, dashboard access, device connections or use of the Service, and may refuse future sales, if we believe you have abused, misused, overloaded, attacked, reverse-engineered or taken unfair advantage of the Company, the Products or our infrastructure, or have breached these Terms. We owe no refund or compensation for such action.
All firmware, software, website code, dashboard, designs, documentation, trademarks, names, logos and content are the exclusive property of the Company (or its licensors). The firmware on a Product is licensed, not sold, to you: you receive a limited, personal, non-exclusive, non-transferable licence to use it only on the Product you bought, for its intended purpose.
You must not copy, extract, read out, decompile, disassemble, reverse-engineer, modify, reflash, replace, bypass any protection of, or redistribute the firmware or software, or help anyone else to do so, or use the Products to build a competing product or service.
To run the Service we store your account details (such as your name and email), your device information and your tank, level and pump data. We use it to provide the Service, send the alerts you set up, keep the Service secure and support you. We do not sell your personal information. We may disclose it if required by law or to protect our rights, or to a successor if the business is sold.
Alerts and notifications (email, on-screen or otherwise) depend on equipment, wireless links, internet connections, email providers and other services outside our control. They may be delayed, blocked or never arrive. We are not liable for any alert that fails, is late or is wrong. You are responsible for keeping your contact details current and for checking your tanks yourself.
We do not promise that the website, dashboard, alerts or pump control will be available, continuous, timely or error-free. The Service depends on third parties, such as hosting, internet, Wi-Fi and power, that we do not control. We may change, pause or discontinue any part of the Service, and carry out maintenance, at any time.
Nothing on the website, dashboard, in any alert or in our materials is professional plumbing, electrical, engineering, safety, legal or other advice. Do not rely on it as such. Consult a qualified professional for advice about your system.
An order is not accepted or confirmed until we receive your payment in cleared funds. We may decline or cancel any order, for example for a pricing error, stock problem or suspected fraud, and will refund any payment received for a cancelled order. Prices may change at any time without notice before an order is placed.
If you pay in cryptocurrency, you are responsible for sending the exact amount, on the correct network, to the address shown on your order page. Crypto transfers cannot be reversed. We are not responsible for funds sent to the wrong address or network, sent in the wrong amount, or lost to network fees or delays. A price quoted in crypto is held for 60 minutes and may be updated after that. If you underpay, we may ask you to pay the difference before we ship. Any refund of a crypto payment is made at our discretion, in the same coin where practical, at the dollar value of the order.
Delivery dates are estimates only. Risk of loss or damage passes to you when we hand the Products to the carrier. Any claim for shipping loss or damage is between you and the carrier, though we will reasonably help you make it. You are responsible for any shipping address you give us.
If a Product is shown as back ordered, you may still order it, and it will ship when it becomes available. Any date we show is only an estimate and is not a promise. If you do not want to wait, you may ask us to cancel the back-ordered item before it ships and we will refund what you paid for it.
Unless these Terms or the law say otherwise, all sales are final once shipped. Contact us first if there is a problem. We may, at our discretion, accept a return of an unopened Product in its original packaging with the tamper seal intact, and may charge a restocking fee. Return shipping is your responsibility unless the Product is defective under Section 8.
We may change specifications, designs, components, firmware or software, or stop making or supporting any Product or version, at any time without notice and without any obligation to update or support older Products.
If you order from outside the United States, you are responsible for complying with your own country's laws, import rules, licences, taxes, duties and customs charges, and for confirming the Products may lawfully be used where you are. We are not responsible for customs delays, charges or seizure. You must not use or ship the Products in violation of any export or sanctions law.
We are not liable for any delay or failure caused by events beyond our reasonable control, including natural disasters, hurricanes, storms, fire, flood, power or internet outages, shipping or carrier delays, supplier or part shortages, government action, labour disputes, war, terrorism or acts of third parties.
Before you start any arbitration or other claim, you must first send us a written notice of the problem (see Section 23), describing it and what you want, and give us at least sixty (60) days to try to resolve it. You may not start a claim until that period has passed. This is a condition of bringing any claim.
These Terms and any dispute between you and the Company are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-law rules, no matter where in the United States or the world you live or order from, and no matter where the Products are used.
Except as stated below, any dispute, claim or controversy between you and the Company arising out of or relating to these Terms, the Products or the Service will be resolved only by final and binding arbitration, and not in court. The arbitration will be run by a recognised arbitration provider chosen by the Company under its rules in effect at the time, with a single arbitrator, seated in Wyoming. Where allowed, hearings may be held by video or on written documents. The arbitrator's decision may be entered as a judgment in any court with jurisdiction.
Class-action and jury waiver. You and the Company each give up the right to a jury trial and the right to take part in a class action, class arbitration, representative or consolidated proceeding. Claims may be brought only in an individual capacity.
Either side may instead bring an individual claim in small-claims court if it qualifies, and either side may seek an urgent court order to protect its intellectual property. You may opt out of arbitration by emailing 36gh@pm.me within thirty (30) days after you first buy, accept or use the Products, stating that you opt out.
Notices to the Company must be sent by email to 36gh@pm.me, with a clear subject line saying it is a legal notice. We may send notices to you at the email address on your order or account. Informal comments to a person, in a call, or on social media are not legal notice.
We may transfer or assign these Terms and our rights under them, including in a sale of the business or its assets, without your consent. You may not transfer or assign your rights or obligations to anyone else without our written consent.
If we do not enforce a right or a provision of these Terms, or delay in doing so, that is not a waiver of it, and we can still enforce it later.
If any part of these Terms is found to be unlawful or unenforceable, that part will be enforced to the greatest extent allowed and the remaining parts stay fully in force.
These Terms are the complete agreement between you and the Company about the Products and the Service. They replace any earlier or other statements, promises, advertising, emails or conversations, whether spoken or written. No employee or representative can change them verbally.
We may update these Terms at any time by posting the new version on this page. For purchases already made, the Terms in force at the time of purchase apply, and your continued use of the Service after an update means you accept it.
© 2026 AIO Holdings LLC. All rights reserved.